Last updated: 09/08/2025

This policy explains how Heal + Paws collects and uses personal data when you visit our website or email us.

1. Who is the controller

Heal + Paws, Hove, East Sussex, UK

Email: [hello@yourdomain.com]

We are the data controller for the personal data described here.

2. What we collect

a) When you email us

• Your name, email address, and anything you include in your message
• Optional details you choose to share about your dog or your location

b) Analytics and cookies

• We use Google Analytics 4 to understand how the site is used
• Data includes page views, device and browser information, and approximate location (based on IP)
• IP addresses are collected by Google Analytics. We have IP anonymisation enabled

We do not use this site for user accounts, payments, or advertising profiles.

3. Legal bases

• Legitimate interests: running and improving our website, replying to enquiries
• Consent: non-essential analytics cookies. You can change or withdraw consent at any time
• Legal obligation: keeping records where the law requires it

4. How we use your data

• To reply to your emails and provide information you request
• To operate, secure, and improve the website
• To keep basic records of enquiries and our responses

We do not sell personal data.

5. Sharing your data

We share data only with trusted service providers who help us run the site and communications, for example:

• website hosting and security providers
• email service provider
• Google Analytics (Google LLC)

These companies can process your data only on our instructions and must keep it secure.

6. International transfers

Some providers process data outside the UK or EEA. Where this happens, we use safeguards permitted by UK GDPR, such as standard contractual clauses.

7. Retention

• Enquiry emails: kept for up to 24 months after our last contact unless you ask us to delete them sooner or we need to keep them for legal reasons
• Analytics data: kept according to our Google Analytics settings (for example 14 months)

8. Your rights

You can:

• access a copy of your data
• ask us to correct inaccurate data
• ask us to delete your data
• ask us to restrict or object to processing
• withdraw consent for analytics cookies
• request data portability where applicable

To use your rights, email [hello@yourdomain.com]. You also have the right to complain to the UK Information Commissioner’s Office.

9. Cookies

Types we use

• Essential cookies (needed for security and core features)
• Analytics cookies (Google Analytics, set only with your consent)

Managing cookies

You can accept or reject analytics cookies through our cookie banner. You can also adjust your browser settings to block cookies. Blocking essential cookies may affect how the site works.

10. Children

This site is not aimed at children under 13. If you believe a child has provided us with personal data, contact us and we will delete it.

11. Security

We use reasonable technical and organisational measures to protect personal data. No method of transmission or storage is fully secure.

12. Changes to this policy

We may update this policy from time to time. The new version will apply from the date shown at the top.