Last updated: 09/08/2025

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This policy explains how Heal + Paws collects and uses personal data when you visit our website or email us.

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1. Who is the controller

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Heal + Paws, Hove, East Sussex, UK

Email: [hello@yourdomain.com]

We are the data controller for the personal data described here.

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2. What we collect

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a) When you email us

• Your name, email address, and anything you include in your message
• Optional details you choose to share about your dog or your location

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b) Analytics and cookies

• We use Google Analytics 4 to understand how the site is used
• Data includes page views, device and browser information, and approximate location (based on IP)
• IP addresses are collected by Google Analytics. We have IP anonymisation enabled

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We do not use this site for user accounts, payments, or advertising profiles.

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3. Legal bases

• Legitimate interests: running and improving our website, replying to enquiries
• Consent: non-essential analytics cookies. You can change or withdraw consent at any time
• Legal obligation: keeping records where the law requires it

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4. How we use your data

• To reply to your emails and provide information you request
• To operate, secure, and improve the website
• To keep basic records of enquiries and our responses

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We do not sell personal data.

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5. Sharing your data

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We share data only with trusted service providers who help us run the site and communications, for example:

• website hosting and security providers
• email service provider
• Google Analytics (Google LLC)

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These companies can process your data only on our instructions and must keep it secure.

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6. International transfers

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Some providers process data outside the UK or EEA. Where this happens, we use safeguards permitted by UK GDPR, such as standard contractual clauses.

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7. Retention

• Enquiry emails: kept for up to 24 months after our last contact unless you ask us to delete them sooner or we need to keep them for legal reasons
• Analytics data: kept according to our Google Analytics settings (for example 14 months)

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8. Your rights

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You can:

• access a copy of your data
• ask us to correct inaccurate data
• ask us to delete your data
• ask us to restrict or object to processing
• withdraw consent for analytics cookies
• request data portability where applicable

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To use your rights, email [hello@yourdomain.com]. You also have the right to complain to the UK Information Commissioner’s Office.

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9. Cookies

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Types we use

• Essential cookies (needed for security and core features)
• Analytics cookies (Google Analytics, set only with your consent)

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Managing cookies

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You can accept or reject analytics cookies through our cookie banner. You can also adjust your browser settings to block cookies. Blocking essential cookies may affect how the site works.

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10. Children

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This site is not aimed at children under 13. If you believe a child has provided us with personal data, contact us and we will delete it.

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11. Security

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We use reasonable technical and organisational measures to protect personal data. No method of transmission or storage is fully secure.

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12. Changes to this policy

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We may update this policy from time to time. The new version will apply from the date shown at the top.